We’ve composed this page to help you determine if this is the right career path for you.
What is Customer Success?
How To Get Started
Careers Opportunities
Podcasts and Books
Get emails every week with tips, tricks, and tools to hack your career.
What is it?
Customer Success is focused on proactively helping customers enjoy a better experience with a business.
It’s about helping people—and solving problems before they even arise.
What Skills Do I Need?
- Communication skills
- Problem-solving skills
- Hospitableness
- Critical thinking
- Personability
- General software proficiency
- Product and industry knowledge
What Career Paths Are There?
- Customer Success Representative
- Customer Service Representative
- Customer Support
- Customer Care
- Customer Advocate
How Do I Get Started?
- Take stock of your skills and experiences
- Research customer reviews
- Demo company products
- Take note of professional staff interactions
Software development is the full process of transforming an idea into a digital application you can interact with.
Sure, there’s more nuance to it than that. But the basics of software development involve creating.
Sometimes that means creating something from scratch.
Other times it means iterating on something someone else has already created.
- Communication skills
- Problem-solving skills
- Hospitableness
- Critical thinking
- Personability
- General software proficiency
- Product and industry knowledge
- Conflict Resolution
- Time and Calendar Management
- Salesmanship
- Customer Success Representative
- Customer Service Representative
- Customer Support
- Customer Care
- Customer Advocate
- Take stock of your skills and experiences
- Research customer reviews
- Demo company products
- Take note of professional staff interactions
If you think this career is for you, get started today!
Customer Success Courses!
Skillshare has dedicated over 100 of their courses to customer success. Find the fit for you and strengthen your skills!
Courses and Certifications!
Coursera offers courses and certificates in customer success from big brands like Google, so you can reach the golden standard of customer success!
All-In-One Platform!
Career.io is your go-to for your job search. Take some customer success courses, put it on your resume, and find your dream job on this platform!
There are a few career paths Customer Success can take you down. Here are the most notable.
Entry-Level
Customer Success Manager
Customer Success Director
Customer Success VP
Customer Success C-Suite
-
Customer Service
-
Customer Success
-
Customer Care
-
Customer Support
←
←
-
Customer Success
-
Customer Relations
-
Customer Retention
-
Customer Experience
-
Customer Outcomes
-
Chief Customer Officer
-
Chief Operating Officer
-
Chief Services Officer
-
Chief Experience Officer
-
Represenative
-
Associate
-
Agent
-
Coordiantor
-
Specialist
-
Specialist
-
Manager
-
Lead
-
Senior
-
Supervisor
-
Director
-
Head of
-
Lead
-
Head
-
Lead of
-
VP of
-
SVP of
—
0-3+
3-7+
5-10+
10+
10-20+
$22k-$53k
Mean: $38k
$46k-$106k
Mean: $67k
$56k-$143k
Mean: $94k
$98k-$210k
Mean: $147k
$83k-$244k
Mean: $173k
There are a few career paths Customer Success can take you down. Here are the most notable.
The Customer Success Podcast
Masters of Scale
The a16z Podcast
The Saastr Podcast
The CX Leader Podcast
The Chief Customer Officer Human Duct Tape Show
Grinding It Out: The Making of McDonald's
Contagious: Why Things Catch On
Setting the Table: The Transforming Power of Hospitality in Business
The Everything Store: Jeff Bezos and the Age of Amazon
How to Win Friends and Influence People
Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time
90 Days to Hack Your Career
Join 125,000+ readers and get your career on track in 90 days!